Refund policy

At Eco Glow Refresh, customer satisfaction is our top priority.

Due to the nature of our product, Eco Glow Refresh, we do not accept returns once the product has been opened. However, we are committed to ensuring you receive a quality product.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us within 14 days of receipt at howtocleanlikeapro101@gmail.com or (484) 459-5398 with your order number and details of the issue.
We will gladly offer a replacement or a full refund for damaged or defective items.

Unopened Products

Unopened and unused products may be returned within 30 days of purchase. Please ensure the product is in its original packaging.
Proof of purchase (receipt or order confirmation) is required for all returns.

Return Process:

1. Contact our customer service team at howtocleanlikeapro101@gmail.com or (484) 459-5398 to initiate a return.
2. If your return is approved, you will receive instructions on how to send the item back to us.
3. Once we receive and inspect the item, we will notify you of the approval or rejection of your refund.
4. If approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within 14 days.

Shipping Costs

Return shipping costs are the responsibility of the customer.
For defective or damaged items, return shipping costs will be covered by us.

Non-Returnable Items

Opened Eco Glow Refresh products.
Gift cards.
Downloadable software products.

Contact Us

If you have any questions or concerns about our return policy, please contact us at howtocleanlikeapro101@gmail.com or (484) 459-5398.

Thank you for choosing Eco Glow Refresh.

We appreciate your understanding and support.